APLIKASI TQM DALAM MANAJEMEN PENDIDIKAN

Abstract

Improving academic quality and student services is a top priority in today's higher education management. The implementation of Total Quality Management (TQM) is considered an effective approach to address these challenges. In the context of higher education, TQM not only focuses on improving academic quality, but also on service aspects that focus on student satisfaction and related stakeholders. The application of TQM principles that include management commitment, participation of the entire academic community, and continuous cultural improvement has been proven to improve the quality of teaching, administrative processes, and facility development. Continuous system improvement is the main key in this process, where evaluation, analysis, and innovation are carried out routinely to ensure continuous progress. The success of TQM implementation is highly dependent on the role of visionary leadership and the ability to inspire the entire academic community to actively participate. Supportive leadership will create an innovative and collaborative culture, so that the improvement process can run effectively and efficiently. In addition, the participation of all elements in the university, from deans, lecturers, education staff, to students, is the main pillar that ensures the desire and success of the TQM system. Through this approach, it is expected that the academic quality and educational services in higher education can be optimally improved, meet national and international standards, and create a quality and competitive academic environment. Thus, the implementation of TQM in higher education is an important strategy in realizing quality graduates and superior institutions